Leadership

WHO IS DIANE M. DAY?

 

The visionary for Virtual Staffing Source is Diane M. Day.  Her life mission is to help others experience the greater in life.   She has spent her entire lifetime learning business concepts and the dynamics of organizations from the greatest managers and mentors that generously help her to develop into a leadership expert.  She has spent over 25 years in managerial roles developing programs that support and grow corporate and ministerial leaders and processes for multiple organizations.  Today, she continues to be both a scholar in life and in the classroom.  Education and experience is a combination that has worked to support her vision.  She holds a Masters in Organizational Leadership and a Bachelors in Human Services, both from Geneva College.  To review her credentials and see what others are saying about Diane, her resume and LinkedIn id is listed below. 

 

DIANE M. DAY

LINKEDIN PROFILE AVAILABLE:  DIANE DAY

 

SUMMARY
A proven professional, passionately driven by goals and results, offers leadership experience in human resources and organizational development. Background includes an emphasis on recruiting, training and development, talent management, issue resolution, and project management. Passion includes leadership development, team building, ethics and motivating self and others to deliver exceptional service.


EDUCATION
Geneva College, Masters of Science, May 2018, Major: Organizational Development/Leadership Studies, Minor: Project Management


Geneva College, Bachelor of Science, Major: Human Resources, May 2015


Community College of Allegheny County, Associate Degree (with honors), August 1987


Greg Powe Institute, September 2006 - June 2008, Diploma of Ministry Leadership

 

EXPERIENCE
Virtual Staffing Source, July 2009 – Current
Owner: Responsible for the daily operations of a human resource & business development consulting firm. Duties include project management, sales, marketing and financial activities. The position also requires cultivation of client base to ensure customer retention.


One Touch Direct, June 2011–July 2013
Training, Quality and Recruiting Manager: Responsibility included the day-to-day operations of both the Training, Quality and Recruiting departments. Supervisory responsibilities include hiring, training, retention management, quality assurance and performance management.


Corporate Trainer: Developed and facilitated program curriculum for clients specializing in sales and customer service. The role involved being the corporate trainer for our Verizon Wireless, Verizon COFEE, AT&T B2B and T-Mobile programs.


CVS Caremark, March 1996–July 2014 (Multi-company mergers: Thrift Drug, Eckerd Drug, Pharmacare Companies)


Pittsburgh assignments, July 2013 – August 2014
Manager: Responsibility included supporting the launch of a nationwide program which is a joint venture between the 7500 retail stores and the Specialty Pharmacy.

Medication Therapy Counseling Clinical Coordinator II:
Responsibilities included administrative activities to enroll and follow up
patient appointments into the MTC program.


Florida assignments, 1997 - 2013
Pharmacy Operations Manager: Managed the daily operations of the
order entry, profiling and mail departments which output results in the
weekly shipment of 50,000 prescriptions.


Training Manager: Developed and managed a facility-wide training &
a development program for new, cross-training and management staff.
Responsibilities included staffing, training instructors, development of
teaching materials, class evaluations, budget, and setting the program’s goals
and priorities.


Total Quality Management Manager: Implemented and managed a
Total Quality Management program consisting of statistical measurements
of staff productivity and defect levels, associate level workshop, quality
council, quality surveys, continuous improvement recommendations and
action plans. Develop and facilitated reward and recognition programs
geared toward motivation and retention. Lead Auditor for the ISO
registration and certification program.


Customer Service Manager: Responsibilities included the monitoring
and motivation of department supervisors, establishing and monitoring
department goals including abandon, the speed of answer, courtesy,
accuracy, and talk time, training and development of representatives and
reward and disciplinary activities.


Buyer of Cosmetics/Fragrance: Responsibility involved the purchasing
activities of the cosmetics and toiletries departments for more than 2,500
stores. This required inventory control of 9 distribution centers.
Pittsburgh Assignment, 1994-1997


Buyer of Minority Products: Responsible for all management and
purchasing activities of the ethnic, health food and pre-paid phone card
departments. Daily activities included: Managing a $3 million sales
budget; Designing profitable retail programs which involved the sourcing
and selection of product, price structure, marketing concepts, planogram
layout and store designation.


Staffing Source, 2006 – 2009
Mental Health Technician part-time: Assignments included general
clinical duties for patients residing in drug and alcohol, eating disorder and
mental health institutes.


University of Pittsburgh, 1997-1995
Office Manager, Katz Graduate School of Business, Alumni Development
Office: Responsibility included managing the activities of the
administrative staff.


Greg Powe Institute 2005 – 2012
Volunteer Administrator for a Leadership based Institute: Role
Responsibility included all aspects of strategic planning, financial
forecasting and budgeting, marketing, curriculum, administration, staffing,
and student activities of the program.


BOARD OF DIRECTORS
G.L.I.D.E: Girls Leading In Divine Excellence, Advisory Council, current

 

 

 

 

 

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