In 2009, America was in an economic downturn spurred by subprime mortgages and consumers spending fears. During this time, companies across the nation were laying off employees and closing doors. It was during this great recession, that Virtual Staffing Source was born. Out of necessity, the founding owner, Diane M. Day, had to quickly figure out a way to earn income. As a single mother, she had enjoyed the luxury of working for a Fortune 500 company for 15 years. However, when the corporate executives inform the manage team that her facility was closing, she had to make a decision. Facing the options of an untimely relocation to another city during a major housing crisis did not seem like the best decision. Nor did staying with the organization that was in the beginning phases of layoffs seem like a healthy choice. In addition, trying to locate a job when the unemployment rate was rocketing to new levels seemed like a big waste of time. What may have appeared risky was actually the only solid solution to securing a stable income. With the support of friends and family, Virtual Staffing Source (VSS) was born in Riverview, Florida.
Initially, VSS offered services to friends who operated small businesses. Our first client was a co-worker who needed cards produced for an upcoming play. With care and pride, VSS delivered the project to the playwright who later placed an additional order. In time, clients cultivated and sourced through various networks and events. One of the major objectives of VSS is to provide services that result in repeat business. As satisfied customers recognize the support they received from VSS provided their ability to do more, repeat business calls became a reality.
In 2013, during a family crisis, Diane had to quickly move to Pittsburgh, Pennsylvania. The need to stabilize life required a slight halt to the operations of Virtual Staffing Source. However, Virtual Staffing Source was introduced to the Pittsburgh market in 2014. Our first Pittsburgh client was Verizon were we offered training and coaching to their sales team. Today, working with various companies and entrepreneurs, Virtual Staffing Source continues to change the way America conducts business.
The visionary for Virtual Staffing Source is Diane M. Day. Her life mission is to help others experience the greater in life. She has spent her entire lifetime learning business concepts and the dynamics of organizations from the greatest managers and mentors that generously help her to develop into a leadership expert. She has spent over 25 years in managerial roles developing programs that support and grow corporate and ministerial leaders and processes for multiple organizations. Today, she continues to be both a scholar in life and in the classroom. Education and experience is a combination that has worked to support her vision. She holds a Masters in Organizational Leadership and a Bachelors in Human Services, both from Geneva College. To review her credentials and see what others are saying about Diane, her resume and LinkedIn id is listed below.
DIANE M. DAY
LINKEDIN PROFILE AVAILABLE: DIANE DAY
A proven professional, passionately driven by goals and results, offers leadership experience in human resources and organizational development. Background includes an emphasis on recruiting, training and development, talent management, issue resolution, and project management. Passion includes leadership development, team building, ethics and motivating self and others to deliver exceptional service.
Geneva College, Masters of Science, May 2018, Major: Organizational Development/Leadership Studies, Minor: Project Management
Geneva College, Bachelor of Science, Major: Human Resources, May 2015
Community College of Allegheny County, Associate Degree (with honors), August 1987
Greg Powe Institute, September 2006 - June 2008, Diploma of Ministry Leadership
Virtual Staffing Source, July 2009 – Current
Owner: Responsible for the daily operations of a human resource & business development consulting firm. Duties include project management, sales, marketing and financial activities. The position also requires cultivation of client base to ensure customer retention.
One Touch Direct, June 2011–July 2013
Training, Quality and Recruiting Manager: Responsibility included the day-to-day operations of both the Training, Quality and Recruiting departments. Supervisory responsibilities include hiring, training, retention management, quality assurance and performance management.
Corporate Trainer: Developed and facilitated program curriculum for clients specializing in sales and customer service. The role involved being the corporate trainer for our Verizon Wireless, Verizon COFEE, AT&T B2B and T-Mobile programs.
CVS Caremark, March 1996–July 2014 (Multi-company mergers: Thrift Drug, Eckerd Drug, Pharmacare Companies)
Pittsburgh assignments, July 2013 – August 2014
Manager: Responsibility included supporting the launch of a nationwide program which is a joint venture between the 7500 retail stores and the Specialty Pharmacy.
Medication Therapy Counseling Clinical Coordinator II:
Responsibilities included administrative activities to enroll and follow up
patient appointments into the MTC program.
Florida assignments, 1997 - 2013
Pharmacy Operations Manager: Managed the daily operations of the
order entry, profiling and mail departments which output results in the
weekly shipment of 50,000 prescriptions.
Training Manager: Developed and managed a facility-wide training &
a development program for new, cross-training and management staff.
Responsibilities included staffing, training instructors, development of
teaching materials, class evaluations, budget, and setting program’s goals
Total Quality Management Manager: Implemented and managed a
Total Quality Management program consisting of statistical measurements
of staff productivity and defect levels, associate level workshop, quality
council, quality surveys, continuous improvement recommendations and
action plans. Develop and facilitated reward and recognition programs
geared towards motivation and retention. Lead Auditor for the ISO
registration and certification program.
Customer Service Manager: Responsibilities included the monitoring
and motivation of department supervisors, establishing and monitoring
department goals including abandon, the speed of answer, courtesy,
accuracy, and talk time, training and development of representatives and
reward and disciplinary activities.
Buyer of Cosmetics/Fragrance: Responsibility involved the purchasing
activities of the cosmetics and toiletries departments for more than 2,500
stores. This required inventory control of 9 distribution centers.
Pittsburgh Assignment, 1994-1997
Buyer of Minority Products: Responsible for all management and
purchasing activities of the ethnic, health food and pre-paid phone card
departments. Daily activities included: Managing a $3 million sales
budget; Designing profitable retail programs which involved the sourcing
and selection of product, price structure, marketing concepts, planogram
layout and store designation.
Staffing Source, 2006 – 2009
Mental Health Technician part-time: Assignments included general
clinical duties for patients residing in drug and alcohol, eating disorder and
mental health institutes.
University of Pittsburgh, 1997-1995
Office Manager, Katz Graduate School of Business, Alumni Development
Office: Responsibility included managing the activities of the
Greg Powe Institute 2005 – 2012
Volunteer Administrator for a Leadership based Institute: Role
Responsibility included all aspects of strategic planning, financial
forecasting and budgeting, marketing, curriculum, administration, staffing,
and student activities of the program.
BOARD OF DIRECTORS
G.L.I.D.E: Girls Leading In Divine Excellence, Advisory Council, current
Legally eligible to work in the United States
Willing to Relocate